As a leading supplier of opacity and dust monitoring systems in the Asia-Pacific region, we need to show our
customers that we can supply quality products, with a commitment to an after sales service and technical
support program that is second to none. For this reason, we offer the following support services to all
of our customers and distributors.
System Design and Product Integration
Remember, for a successful project you should always select your supplier and work with them from the start
of the project. In our case we are pleased to be able to offer our experience and technical assistance on
all new projects, especially for license conformance applications. Contact our office for more details,
or view the information that is available on this website under the Products section.
On Site Start-Up and Commissioning
The most important phase of new system installation. We offer a range of services during the installation and
start-up phases of a project, including mechanical and electrical installation for major projects, and qualified
field service engineers for on site commissioning and calibration testing.
After Sales Service
Like all instrumentation, opacity monitors have service maintenance requirements and, in most cases, routine
performance testing using certified audit test filters. We can provide field service engineers for all breakdown
and routine maintenance support, including annual service contracts where required.
Spare Parts and Phone Service
Our factory service engineers are fully trained in OPAL products and work closely with OPAL manufacturing and
testing departments. They can provide assistance with all aspects of installation, commissioning and service
diagnostics. If you need urgent spare parts or replacement systems, they can be shipped within 24 hours of instruction.
Distributor and Customer Training
In addition to our factory service support program all of our authorised OPAL distributors are factory service
trained to provide dependable service support.
We also offer extensive training courses for all customer technicians when required. The courses are formatted
to suit each individual situation and can be conducted at site, or at our factory using the full calibration
and assembly facilities. Main course subjects include:
Environmental Regulations and Specifications for Smoke and Particulate monitoring.
Emission Monitoring – General training on all technologies and techniques for smoke and
dust monitoring.
Basic Theory – Transmissometer Systems.
Routine Maintenance and Service Troubleshooting of OPAL Systems.
Environmental Regulations and Specifications for Smoke and Particulate monitoring.